Refund Policy
Last updated: December 2025
Quick Summary
- 14-day money-back guarantee on all subscriptions
- Cancel anytime - access continues until end of billing period
- Full refund within 14 days, no questions asked
- Refunds processed within 5-10 business days
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all subscriptions. If you're not satisfied with our service for any reason within 14 days of your purchase, you will receive a full refund - no questions asked.
To request a refund:
- Email us at support@thesmartlanguage.com
- Include your account email
- Refunds are processed within 5-10 business days
2. Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting us. When you cancel:
- Your subscription will not renew at the next billing cycle
- You retain full access to all features until the end of your current billing period
- You may export your data before your subscription ends
3. How Refunds Are Processed
All refunds will be:
- Credited to the original payment method
- Processed within 5-10 business days
- Issued in the original currency of payment
Please note that your bank may take additional time to reflect the refund in your account.
4. Contact Us
For refund requests or questions about this policy, please contact us:
The Smart Language PTE LTD
Email: support@thesmartlanguage.com
We aim to respond to all refund requests within 24-48 hours.